101 APPLICATION FOR SERVICE
Any person, firm, corporation, or public body desiring to apply for electric service may do so by:
a. Signing an application for membership, granting the necessary right-of-way easements, and agreeing to be bound by the bylaws of the Cooperative and amendments thereto, as well as all applicable Cooperative policies and procedures.
b. Paying the membership fee specified by the Board of Trustees.
c. Signing a contract for service, if an extension of the Cooperative’s electric facilities is required.
Every application for service shall be made, with proper identification, in the true name of the applicant applying for service. In case of violation of this provision, the Cooperative may discontinue the service.
The contract for service is not transferable by the member. Each new occupant of the premises must make written application for service before service is begun.
A service initiation fee of twenty-five ($25.00) dollars will be applied to the first bill of the member establishing service. This fee will be applicable to each account reconnected or a transfer of service. New construction services are exempt from this fee.
The applicant must furnish all permits required to enable the Cooperative to supply the service, except those for public space.
All contracts for service under the scheduled rates of the Cooperative, except those that make a definite exception, are effective for initial periods of five (5) years and are automatically renewed upon each expiration date on a month-to-month basis unless canceled by either party.
The Cooperative may accept a contract for a shorter period of time in the following instances:
a. Services in subdivisions, recreational developments, or urban areas where less than average investment per residence is required.
b. Services to commercial or industrial accounts where the annual revenue will exceed twenty percent (20%) of the investment cost of providing the electric facilities for the applicant.
The contract shall, at the option of the Cooperative, cease and terminate and all bills for service previously furnished become due and payable immediately whenever any act of bankruptcy is made by the member or any petition, either voluntary or involuntary, is filed by or against the member in bankruptcy.
102 SECURITY DEPOSIT
Requirement of a security deposit will be determined by an outside credit scoring service as selected by the Board of Trustees.
A security deposit, amounting to the greater of five hundred dollars ($500.00) or two times the highest monthly bill will be required for applicants with poor credit ratings, according to the approved outside credit scoring service. A three hundred dollar ($300.00) deposit will be required from applicants with a moderate credit rating. A security deposit will not be required for applicants with an excellent credit rating or those choosing the pre-paid metering option described in Section 104.1.
A security deposit will not be required from current members who have received electrical service from the Cooperative for twelve (12) consecutive months and service was not terminated for non-payment nor was payment late more than four (4) times. The twelve (12) month service period is the most current twelve (12) month period prior to the application for an additional service from the Cooperative.
A current member may be required to post a deposit as a condition of continued service if undisputed charges have become delinquent in four (4) out of the last twelve (12) billing periods or if the member has had service disconnected for non-payment during the last twelve (12) months or has had an insufficient fund item.
Security deposits may be used to reduce debt owed to the Cooperative after disconnection when other payment is not received.
The Cooperative will pay interest on the security deposits at a rate established annually by the Board of Trustees.
The Cooperative will automatically refund the deposit for service to the member’s active account, with any interest that has accrued after a twelve (12) month history of no late payments, no insufficient fund items, or if the account is converted to a pre-paid account.
102.2 Commercial and Industrial
Applicants requesting service of 100KW or greater are required to pay a security deposit prior to service for commercial and industrial accounts regardless of previous service history. Security deposits for applicants requesting service of below 100kW will be determined by an outside credit scoring service as selected by the Board of Trustees. Security deposits are calculated based on one-sixth (1/6) of the estimated annual bill for newly constructed services or twice the highest bill on a service with previous billing history. Security deposits will be held for the life of the account and applied to the final bill upon disconnect.
A guaranteed letter of credit, surety bond, or other instruments acceptable to the Cooperative, with a value equal to or greater than the required amount of deposit may be accepted in place of the security deposit.
A current member shall be required to post a deposit as a condition of continued service if they have become delinquent in two (2) out of the last twelve (12) billing periods, if the member has had service disconnected during the last twelve (12) months due to non-payment, or an insufficient fund item.
Security deposits, surety bonds, and guaranteed letters of credit will be used to reduce debt owed to the Cooperative after disconnection when other payment is not received.
In addition to security deposit, the Cooperative may require a surety bond to ensure the Cooperative recovers all sums due based on cost of service for discontinued service.
The Cooperative will pay interest on security deposits at a rate established by the Board of Trustees.
103 SERVICE STANDARDS
Members served under the residential rate schedule shall be furnished single-phase service, 120/240V.
103.2 Commercial and Industrial
Members served under the commercial rate schedule shall be furnished either single-phase or three-phase service as required by the member, subject to the following provisions:
a. Single-phase service shall be available for single-phase motors with individual capacities of ten (10) horsepower or less. Single-phase service may, at the Cooperative’s option, be made available for motors over ten (10) horsepower each.
b. Three-phase service shall be available for three-phase motors with a total capacity of ten (10) horsepower or more; however, if a commercial member requires three-phase service for motors with a total capacity of less than ten (10) horsepower at a place where three-phase secondary service is available at or near the location, the Cooperative may opt to permit connection of these motors. When three-phase service is furnished, the member shall arrange his wiring so that all single-phase and three-phase service can be taken through one meter.
c. The taking of single-phase or three-phase service shall be subject to the provisions of the Cooperative’s Standard Extension Policy (Part IV).
103.3 Exclusive Service on Installations upon Connections to the Cooperative’s System
Standard electric rate schedules are based on exclusive use of the Cooperative’s electrical service. Only electric services from a distributed generation source (i.e. wind, solar, geothermal, etc.) that has been approved by the Cooperative can be used by the member in parallel with the Cooperative’s service. This includes stand-by power that may be considered essential to life or property. A stand-by generator or power source may be used, with specially designed and approved switching equipment installed that will eliminate the hazard of back feeding onto Cooperative’s distribution system. Written permission must be obtained from the Cooperative in every case of stand-by power installation. Upon connection to the Cooperative's system, the Cooperative reserves the right to be the exclusive power provider as State and Federal law allow.
The member will not sell the electricity purchased from the Cooperative to any other agency, company or person unless the contract under which the service is made available specifically provides for resale.
103.4 Distributed Generation Installations Connected to the Cooperative’s System
All distributed generation sources (i.e. wind, solar, geothermal, etc.) that any member requests to connect to the Cooperative’s distribution system for the purpose of net metering shall adhere to the standards set forth by the National Electrical Code (NEC), American National Standards Institute (ANSI) and the Institute of Electrical and Electronics Engineers (IEEE). Furthermore, the installation procedure shall follow the policies and procedures set forth in the latest Distributed Generation Interconnection Agreement as adopted by the Cooperative’s Board of Trustees. Within the agreement the member has the option to choose either a power purchase or a net metering agreement.
104 METER READING
Each member shall provide, at all reasonable times, to the Cooperative’s personnel or other designated independent contractors, access to the Cooperative’s meter for the purpose of reading and/or inspecting equipment.
In the event the Cooperative is unable to gain access for the purpose of reading the meter, an estimated reading will be used for billing purposes.
All residential and non-residential bills are payable no later than twenty (20) days from the mailing date of the bill.
When the member requests discontinuance of service, all bills for electric service shall be processed the following Wednesday. All bills are to be paid at the office of the Cooperative or at an authorized Cooperative collection agency within the specified time.
The Cooperative may mail to the member, at the address on the application for service or change of address order, a bill for electricity delivered. The Cooperative reserves the right to adopt other methods of delivering bills. It is the duty of the member to keep the Cooperative advised of the member’s current mailing address. Failure to receive a bill in no way exempts a member from payment for service.
Average Monthly Payment Plan
The Average Monthly Payment (AMP) plan is available to residential members. AMP plan is designed to avoid high seasonal payments and allow members to make planned payments instead of the billing for the actual month’s use.
The current month’s kWh use and the previous eleven (11) months of kWh use will be totaled and averaged. This average will then be multiplied by the current month’s rate plus the service availability fee and current taxes. In addition to this amount is a figure based on the debit account receivable balance divided by twelve (12). These amounts are combined to make up the average monthly payment. The plan is optional and available to residential members who have a one (1)-year billing history with the Cooperative, no more than two late payments in the last twelve (12) months, and whose bill payments are current.
Pre-Paid Service Plan
The Pre-Paid Service Plan enables the participating member to actively monitor and control their electricity consumption. Members may pay, at their discretion, any amount they choose in order to maintain a credit balance on their account.
Pre-Paid service is available to all residential members as an option subject to the following provisions:
a. The member must pay all applicable fees and equipment charges prior to commencement of the service.
b. Account location installation requires a 3 wire, 240 volt (form 2S meter) with full automatic meter reading capabilities.
A member requesting Pre-Paid service will be enrolled if the member meets the eligibility requirements listed above. Finally, the account will be monitored on a daily basis and any account with a negative account balance is subject to disconnection.
In lieu of a monthly billing statement, the member’s use and account balance are calculated daily using the appropriate rate schedule.
A full settlement of the account shall be made when participation in the Pre-Paid Plan terminates for any reason.
104.2 Temporary Disconnects
When a meter is disconnected and the member requests reconnection within twelve (12) months, it will be termed as a “temporary disconnect”. A service charge of twenty-five dollars ($25.00), plus the minimum monthly bill for the disconnect period, shall be paid to the
Cooperative. When a meter is disconnected for a consecutive twelve (12) month period, the Cooperative will determine if the service should be removed.
105 DELINQUENT BILLS
All bills presented for payment become delinquent twenty-one (21) days from the mailing of the bill. A charge for late payment, based on approved rate schedules, is to be added to bills not paid within twenty-one (21) days from the date of mailing, or as specified in individual contracts. If the bill is not paid within applicable time periods described above, the Cooperative will notify the member that service may be disconnected if the bill is not paid or satisfactory arrangements made for payment, within the next seven (7) days.
At the discretion of the Cooperative, meters capable of remote disconnect/reconnect, will be installed. A fee, not to exceed fifty dollars ($50.00), may be assessed for the installation of the remote collared meter if the bill is not paid within the time periods specified.
If a bill is not paid within the time periods specified above, the service will be disconnected without further notice. Payments will not be collected in the field.
If service has been disconnected due to non-payment of a bill, or for a violation of policies and procedures of the Cooperative, the member must pay, or make suitable arrangements to pay, all delinquent bills and make payment to cover the cost for reconnection before the service is reconnected. In order to be reconnected the Cooperative will collect a charge of one hundred fifty dollars ($150.00) and an additional deposit may be required which will be five hundred dollars ($500.00) or two-times the largest monthly bill, whichever is greater. The Cooperative will restore service during normal business hours. No reconnects will be made after the Cooperative’s normal business hours.
Accounts disconnected for non-payment will be reconnected the same day if payment is received by 5:00 p.m. the day of disconnection. Payments received after 5:00 p.m. will be reconnected the next business day. There will be no reconnects done on weekend or holidays. When an account has been disconnected for a returned check, a check will not be accepted as payment for reconnection. All disconnected accounts must pay the past due bill plus all collection fees before service is reconnected. The Cooperative will not collect payments for delinquent accounts in the field.
The deposit shall not be considered as advance payment of bills for service rendered and may be applied in payment of such bills only in the event service is disconnected and final billed.
The Cooperative will not disconnect service for non-payment of bills between the hours of 3:00 p.m. and 8:00 a.m., Monday through Thursday, after 12:00 p.m. Fridays, on weekends, or on any day preceding a legal holiday recognized by the State of Oklahoma.
The Cooperative reserves the right to refuse to accept a check as a form of payment, if the member’s bank informs the Cooperative there are insufficient funds in the member’s account.
The Cooperative reserves the right to refuse service to a member at a different location as long as delinquent bills owed to the Cooperative are outstanding.
106 FRAUDULENT USE OF ELECTRICITY
If the fraudulent use of electricity or an attempt to fraudulently use electricity (tampering with metering equipment, breaking of meter seals/locks, bypassing of metering equipment or service wiring) is discovered, the Cooperative has the right to discontinue service immediately. Service will not be resumed until the member has paid all:
a. The outstanding bills
b. Including those for energy consumed fraudulently
c. Any costs for damage to the equipment
d. A charge of no more than fifty dollars ($50.00) per trip for disconnecting and reconnecting the service
e. A tampering fee of three hundred dollars ($300.00) for the first offence
f. Six hundred dollars ($600.00) for the second offense
The Cooperative will waive all fees if satisfied that the member had no connection with or knowledge of the fraudulence.
107 METER TESTING
At the request of a member, the Cooperative will test any member’s meter within ten (10) working days or in a reasonable period of time to determine the accuracy of the meter.
a. A deposit, not exceeding fifty dollars ($50.00), may be required from the member for a meter test.
b. Any charge made pursuant to paragraph “a” (above) shall be refunded to the member if the meter is found to have an average error of more than two percent (2%) when tested.
c. A member may make a written request to be present when the Cooperative, or its agent, conducts the meter test and have an expert or other representative present at the time. The Cooperative will make the test in the presence of those requested.
d. A written report of the test shall be supplied to the member within ten (10) working days after completion of the test.
107.1 Watt-Hour Meter Testing Schedule
All kilowatt-hour and demand meters should be tested on a three (3) to five (5) year cycle, or as experience dictates. All testing shall be done in accordance with ANSI C12.1.
107.2 Meter Error Billing Adjustment
a. Fast Meters - Whenever any meter tested by the Cooperative, or its agent, is found to have an average error of more than two percent (2%) fast (or in favor of the Cooperative), the Cooperative will refund to the member the overcharge based upon the corrected meter reading for a period equal to one-half the time elapsed since the last test, but not to exceed six (6) months, unless it can be established that the error was due to some cause, the date of which can be fixed with reasonable certainty, in which case the overcharge will be computed from that date.
b. Slow Meters- Whenever any meter tested by the Cooperative or its agent is found to have an average error of more than two percent (2%) slow (or in favor of the member), the Cooperative may charge for the electricity consumed but not included in bills previously rendered, based upon the corrected meter reading for a period equal to one-half of the time elapsed since the last test, but not to exceed six (6) months, unless it can be established that the error was due to some cause the date of which can be fixed with reasonable certainty, in which case the charge will be computed from that date.
c. Non-Registering Meter- If a meter is found not to register or to register intermittently for any period, the Cooperative may charge for an estimated amount of electricity use. The use will be calculated by averaging the amounts registered over corresponding periods in previous months, if that information is available, or it will be based on the calculated use of the connected load over similar periods prior or subsequent thereto.
d. Incorrect Register or Multiplier on Meter- If a meter is found to have an incorrect register or multiplier, the error will be corrected. If the error is adverse to the member, the Cooperative will refund the excessive charges for the amount of electricity incorrectly metered over the period of time the meter was used in billing the member. If the error is adverse to the Cooperative, the Cooperative may charge the member the undercharge for the amount of electricity incorrectly metered for the period of time the meter was used in billing the member and, if necessary, the Cooperative may receive payment in installments over a reasonable period of time.
Rules (a.) through (d.) do not apply to routine testing and replacement of meters.
107.3 Additional Billing Adjustments
Other appropriate adjustments in meter readings and on bills rendered for electric use may be made under the following circumstances:
a. When meter readings are reported incorrectly
b. For estimated readings that are later found to vary considerably from the actual readings
c. When there is a change of residents at a location without a meter being removed and there is a question about the final or beginning readings
d. When there are other extraordinary circumstances such as extremely bad weather or disaster that interferes with the normal delivery of mail
108 ACCESS TO MEMBER’S PREMISE
The member shall not prohibit the duly authorized agents of the Cooperative permission to enter the member’s premises at any time for any purpose incidental to the supplying of electric service. This is necessary to allow Cooperative personnel to perform their duties at any hour of the day in the event of power outages or other emergency situations where time and safety is critical to their efforts.
109 MEMBER’S RESPONSIBILITY FOR COOPERATIVE PROPERTY
The member will be responsible for all damage to, or loss of, the Cooperative’s property located on member’s premises, unless the damages or losses were beyond member’s control, and shall not permit anyone who is not an agent of the Cooperative to remove or tamper with the Cooperative’s property.
109.1 Removal, Relocation or Modification of Cooperative’s Facilities
The member will be responsible for all cost incurred by the Cooperative in the removal, relocation, or modification of the Cooperative’s distribution facilities when the removal, relocation, or modification is made necessary by an act of the member which results in:
a. Inaccessibility to the Cooperative’s facilities
b. A condition that is dangerous to persons or property
c. Tampering with Cooperative’s facilities or diversion of service
d. Infringement on the Cooperative’s right-of-way that endangers, interferes with, or hinders the operation or maintenance of the Cooperative’s electrical distribution facilities
110 Structure/EQUIPMENT MOVING CLEARANCE
Whenever a structure or equipment is to be moved along roadways over which the Cooperative’s electric wires are strung, the Cooperative must be advised of the route over which the house or structure is to be moved at least seventy-two (72) hours in advance and a suitable payment made to cover the cost of providing clearance of wires. In no case shall anyone other than authorized employees or agents of the Cooperative remove, cut, raise, or handle any wires in connection with moving a structure or equipment.
111 INCREASED LOAD NOTIFICATION
If members have an increase in demand for electricity, they must notify the Cooperative so that its meter and other equipment may be increased to provide for the additional load. If members fail to notify the Cooperative they will be held responsible for any damage to the meter or other Cooperative equipment caused by the increased load.
112 CONTINUITY OF SERVICE
The Cooperative will be diligent in supplying reliable and continuous service at the point of delivery, but will not be liable for any damages or loss of production caused by irregularities or interruptions of service. The Cooperative may, without further notice, discontinue service to any member when a defective condition of wiring or equipment on the member’s premises results, or is likely to result, in danger to life or property or interfere with proper service.
In order to make repairs to or changes in the Cooperative’s facilities for supplying electric service, the Cooperative reserves the right, without incurring any liability therefore, to suspend service, without notice to the member, for reasonable periods of time.
113 TERMS AND CONDITIONS OF SERVICE MODIFICATIONS
No agent, representative, or employee of the Cooperative has the authority to modify the Terms and Conditions as stated herein, but the Cooperative has the right to amend these Terms and Conditions or make additional Terms and Conditions as necessary, subject to approval by the Board of Trustees and any other body having the jurisdiction to do so.